Legal
Refunds and seats
These rules cover classroom fees invoiced by the academy. This website never takes payment, so a refund always starts from an invoice you already settled off-site.
Who may ask
The person named on the invoice, writing from the email we have on the seat list. Telephone (02)2211643 or email classes@portal-anchorgrid.click with the invoice number and the sitting (evening cohort, Saturday lab, review circle, or coaching).
When a full refund applies
If you cancel in writing at least seven full days before the first evening of a four-week cohort, or at least three full days before a Saturday lab, review circle, or coaching sitting, we refund the fee in full. If we cancel a sitting because an instructor is ill or the Banmoh room cannot open, you choose a full refund or a move to the next equivalent sitting.
Partial refunds
If you withdraw from a cohort after it has begun but before the third evening, we refund half of the cohort fee, less the printed pack already issued. After the third evening, the remaining evenings are treated as used. Saturday labs and the review circle are single sittings: once the door has closed at the listed start, the fee is not split.
What is not refundable
Printed chart packs taken from the room, tea provided during a Saturday, and a coaching hour that already started. A no-show without written notice before the door time is not refundable. Deposits we sometimes ask for to hold a scarce Saturday seat are applied to that sitting; they are refundable on the same timetable as that sitting’s fee if you cancel in time, and they are not refundable if you simply do not arrive.
Rescheduling
You may move a coaching sitting once, if you write at least two full days ahead. Cohort evenings are not individually rescheduled; missing Tuesday does not add a make-up Thursday. We may offer a later cohort if space exists, without a second fee, when you missed more than half the evenings because of documented illness.
Work already started
Once an instructor has marked your homework or sat with your pages in coaching, that portion of the fee is earned. We do not unwind teaching time that already happened.
How money comes back
Refunds go by the same bank transfer or prompt-pay path shown on your invoice, usually within ten business days after we accept the request. We do not send cash at the classroom door. Processing can take longer if the account name on the invoice does not match the account you name for the return.
Exceptions that actually arise here
We do not sell shipped kits, software licences, or recorded course libraries, so those categories do not appear in this policy. We do not offer gift cards. If two people share one invoice, we refund to the original payer only.